With 18.2% of all purchases in the UK being made online, we can see that e-Commerce has grown exponentially in recent years., This research indicates that retailers have a higher chance of reaching consumers by making their products available online. On top of that, there is this expectation that the number of online shoppers can more than double over the next 10 years.
This brings about the need for improvement in the efficiency and reliability of the delivery of products. Essentially, demand has created the need to Optimise delivery systems already in place to ensure customer satisfaction.
If you are one of the retailers looking to enhance your delivery process, here are three simple ways you can achieve that:
Use Software to Make Processes More Efficient
Get an Efficient Tracking System in Place
Tracking packages for customers is as important as it is for retailers. Once a customer has paid for a product, they expect quick delivery with little to no hiccups. For this to happen, a reliable tracking system needs to be put into effect.
A customer should be able to track the package from the moment it has been paid for, to when it is picked up from the warehouse, all the way to the final delivery on their doorstep.
For a business owner, the tracking system provides a great way to check on status of deliveries and reasons for delays, if any. The system allows you to see what part of your delivery system could do better. You can then make an informed decision on how to address the identified pain points.
Both ends of such a tracking system will strengthen trust of the customer and help build a stronger, more successful business.